Recent posts

7 steps to build and integrate AI chatbot into Freshchat

Freshchat, a customer messaging platform from Freshworks, is a great tool for real-time communication between businesses and customers - live chat, Messenger, etc.

The AI chatbot can automate repetitive interactions with your clients, enabling you to:

- Have 24/7 customer support

Customer Experience: The Power of Self-Service

The shift from phone support to self-service options has become increasingly popular. In most cases, the primary motivation behind this transition is cost optimization.

However, it doesn't have to compromise customer experience. In fact, embracing self-service can enhance the overall customer experience.

Top 10 tips for choosing the right chatbot vendor

In today's fast-paced business landscape, staying competitive often means embracing automation to enhance customer care.

Whether you're considering the implementation of chatbots, voice bots,  email bots or anything in that direction, choosing the right automation vendor is an important decision.

The vendor

10 important rules for retaining great support agents

Retaining great employees is challenging.

Retaining exceptional customer support agents is even harder.

They have to deal with:

  • Angry customers
  • Repetitive tasks
  • High load of ticket
  • Seasonality

That, and many more reasons, cause support agents to switch companies or positions often. After