Freshchat, a customer messaging platform from Freshworks, is a great tool for real-time communication between businesses and customers - live chat, Messenger, etc.
The AI chatbot can automate repetitive interactions with your clients, enabling you to:
The shift from phone support to self-service options has become increasingly popular. In most cases, the primary motivation behind this transition is cost optimization.
However, it doesn't have to compromise customer experience. In fact, embracing self-service can enhance the overall customer experience.
In today's fast-paced business landscape, staying competitive often means embracing automation to enhance customer care.
Whether you're considering the implementation of chatbots, voice bots, email bots or anything in that direction, choosing the right automation vendor is an important decision.