Recent posts

How to increase e-commerce conversion rate with a chatbot

In the competitive world of e-commerce, boosting your conversion rate is crucial for success. E-shops usually define “conversion” as an order placed by a website visitor.

But you can define the conversion according to your business needs. For example, a conversion can

7 steps to build and integrate AI chatbot into Freshchat

Freshchat, a customer messaging platform from Freshworks, is a great tool for real-time communication between businesses and customers - live chat, Messenger, etc.

The AI chatbot can automate repetitive interactions with your clients, enabling you to:

- Have 24/7 customer support

Customer Experience: The Power of Self-Service

The shift from phone support to self-service options has become increasingly popular. In most cases, the primary motivation behind this transition is cost optimization.

However, it doesn't have to compromise customer experience. In fact, embracing self-service can enhance the overall customer experience.

Top 10 tips for choosing the right chatbot vendor

In today's fast-paced business landscape, staying competitive often means embracing automation to enhance customer care.

Whether you're considering the implementation of chatbots, voice bots,  email bots or anything in that direction, choosing the right automation vendor is an important decision.

The vendor