The nature of human species is to adapt to changes. This is the driving factor that pushes humankind forward over the whole history. When we observe some of the past global crises, we can see that changes and consequent adaptations are happening even faster. Rapid changes in our day to day lives seem to be unnatural in the beginning but
RCS and RBM are leading the way to the future of SMS. Here's what these technologies actually means for the users.
RCS (Rich Communication Services) is the latest form of cellular messaging to be launched.
Here's the problem:
Old-school SMS (or text messaging) doesn't support the cool stuff we've gotten used to on internet-based messaging apps (such as Facebook Messenger, Whatsapp, Telegram, etc)
The ever-increasing number of messaging apps make it difficult for businesses to decide which channels to prioritize for customer communication.
With the number of channels to communicate with brands growing rapidly, support software companies need to constantly add new channels to stay relevant. To that effect, Amio not only helps customer support software companies provide more value but also affects the bottom line directly.
No-code bot building tools are great to build an MVP or a very simple chatbot but far from ideal for businesses. Here are 4 core benefits of using custom code instead.