In today's fast-paced business landscape, staying competitive often means embracing automation to enhance customer care.
Whether you're considering the implementation of chatbots, voice bots, email bots or anything in that direction, choosing the right automation vendor is an important decision.
The vendor
Retaining great employees is challenging.
Retaining exceptional customer support agents is even harder.
They have to deal with:
That, and many more reasons, cause support agents to switch companies or positions often. After
Remember the frustration of interacting with a chatbot that didn't understand your needs or left you hanging?
In this article, you will discover how you can create efficient chatbots that:
In this article, we unveil five under-the-radar techniques that have helped companies to reduce 30+ % of their support costs while improving customer experience.
Event logs show what happened to your webhooks and messages. You can find them in your channels.
Until recently, our users had to reach support whenever the webhooks didn’t reach their servers. We were happy to help and searched through our
How API providers should save our time.
Properly implemented API error reporting speeds up the development and prevents potential bugs.
Several months ago, we were integrating a 3rd party API to Amio.io. It was a
I remember when the hype around chatbots has started. It was March 2016, Mark Zuckerberg was presenting a new Messenger Platform that should have redesigned the way we communicate with businesses. Fast forward to May 2020; few more messaging apps have been